At Midrepro, we understand that the equipment we supply is only as exceptional as the service we provide.

We collaborate with our clients to ensure that every service agreement can be customised to address the unique needs of their business.

Our dedicated account managers guarantee that our clients receive comprehensive support from beginning to end, while our service team takes pride in ensuring the ongoing reliability of all equipment supplied. Our skilled, qualified engineers consistently work to industry-recognised standards. At Midrepro, our customer care is designed to offer clients long-lasting peace of mind.

All support is readily available, enabling swift decision-making without any hassle.

Our service response time

With customer satisfaction a priority, our impressive response times are enabled by using experienced engineers with access to both local and remote support. At Midrepro, we use TeamViewer to remotely access your equipment when needed to analyse any issues.

Our in-house designed administration software allows us to optimise routing of engineers and matches the skill sets of our operatives to the fault at hand.

Complimentary training

Our team will train your employees free of charge for all new and upgraded printers and photocopiers, so they feel confident using the machinery in the office.

Our qualified engineers

All our Engineers are trained by our award-winning service division and by the manufacturers, who are our strategic partners.

Electronic service tracking and escalation

All service calls are booked using our state-of-the-art service tracking and escalation software to enable us to monitor our performance.

Charges

With all Midrepro maintenance agreements, we work on a ‘you only pay for what you use’ basis. This ensures that all contracts have no minimum billing or tie-ins.

Helping Your Business to get on with Business

Contact our friendly team of experts and discover print solutions that work for you.