Service & Support

At Midrepro, we understand that the equipment we supply is only as exceptional as the service we provide.

We collaborate with our clients to ensure that every service agreement can be customised to address the unique needs of their business.

Our dedicated account managers guarantee that our clients receive comprehensive support from beginning to end, while our service team takes pride in ensuring the ongoing reliability of all equipment supplied. Our skilled, qualified engineers consistently work to industry-recognised standards. At Midrepro, our customer care is designed to offer clients long-lasting peace of mind.

All support is readily available, enabling swift decision-making without any hassle.

Midrepro’s Managed Print Services

Seamless and Cost-Free Support*

With Midrepro’s Managed Print Services (MPS), you can leave the hassle of printer management to us. Our skilled support team uses an automated system to keep your printers running smoothly without any extra cost to you.

We handle everything, from low toner levels to printer errors, automatically updating our service management platform. This ensures your printers are always ready for action. We monitor:

  • Toner levels
  • Waste toner box
  • Drum and transfer belt replacements
  • Printer errors
  • Print, copy, and scan usage
  • Consumables are shipped directly to you as needed, while our technical team addresses any issues promptly.

Enhance Your MPS with Advanced Software

  • Monitor all print, copy, fax, and scan activities
  • Control user access by department
  • Set quotas and per-page costs
  • Boost security with Find-Me print release and user authentication
  • Enforce colour or black-and-white printing

Take Charge of Your Printing

Midrepro’s MPS puts you in control, ensuring your devices are secure, efficient, and always ready to go

*Additional cost may be incurred, find out more here.

Our service response time

With customer satisfaction a priority, our impressive response times are enabled by using experienced engineers with access to both local and remote support. At Midrepro, we use TeamViewer to remotely access your equipment when needed to analyse any issues.

Our in-house designed administration software allows us to optimise routing of engineers and matches the skill sets of our operatives to the fault at hand.

If we can’t fix your issue remotely, we’ll have an engineer at your site within 4 hours.

Here’s the lowdown on our Maintenance Cost Per Print as outlined in the Maintenance Quotation:

  • Your Cost Per Print rate is locked in for three years—no price hikes, guaranteed.
  • You’ll be billed monthly or quarterly in arrears, based only on what you’ve used, with no minimum usage requirement.
  • A guaranteed response within 4 hours if your machine breaks down.
  • You can terminate early with just 90 days’ notice and no penalties.
  • We include all black and colour toners, drums, imaging units, and waste toner collectors.
  • All parts, callouts, site visits, and labour are covered.
  • A loan machine is available if you need one.
  • We’ll provide ongoing training as needed.
  • All our engineers are trained and certified by the manufacturer.
  • Our service agreements cover everything you need to keep your machine running smoothly. The price per copy is fixed and there’s no minimum billing, plus the cost stays the same regardless of ink coverage.

Complimentary training

Our team will train your employees free of charge for all new and upgraded printers and photocopiers, so they feel confident using the machinery in the office.

Our qualified engineers

All our Engineers are trained by our award-winning service division and by the manufacturers, who are our strategic partners.

Electronic service tracking and escalation

All service calls are booked using our state-of-the-art service tracking and escalation software to enable us to monitor our performance.

Charges

With all Midrepro maintenance agreements, we work on a ‘you only pay for what you use’ basis. This ensures that all contracts have no minimum billing or tie-ins.

Midrepro’s Free Print Audit

We help businesses identify hidden inefficiencies and reduce costs by mapping all network printing devices and analysing data such as colour versus mono page counts and consumable costs.

The audit provides a tailored report with actionable solutions to streamline your printing process, cut down on unnecessary cartridge purchases, and optimise expenses. From small offices to large organisations, this service ensures a cost-effective and efficient printing setup. Book your free printer audit now to uncover potential savings.

Find out more here.

Charges

With all Midrepro maintenance agreements, we work on a ‘you only pay for what you use’ basis. This ensures that all contracts have no minimum billing or tie-ins.

Helping Your Business to get on with Business

Contact our friendly team of experts and discover print solutions that work for you.